Questions and answers

We offer a wide selection, including passenger cars of various sizes, vans, large removal vans, lorries and minibuses. Please get in touch or check our website for available models.

The excess varies depending on the car type. The excess is specified when you book the car and you can choose to pay a little extra for a reduced excess. This is always specified when you sign the rental agreement.

Yes, we offer long-term rentals. Please contact us directly to discuss your needs and receive a tailored quote.

Yes, but please contact us to ensure there are no exceptions in our insurance terms for the country you plan to travel to.

You can easily order via our website, or call us on 51 63 71 00, or send us an enquiry via the contact form on our website.

Monday - Friday:
08.00 – 16.00
Saturday and Sunday: Closed

Call us immediately by phone 51 63 71 00,

We will guide you further and help you with the necessary assistance.

Yes, you can both pick up and return the rental car outside our standard opening hours using our Sharebox solution. Sharebox is an electronic key cabinet that allows you to access the key at any time of day.

The Sharebox key dispenser is located to the left of our office door at Myklabergveien 1.
4314 Sandnes.

If you have agreed to use Sharebox when booking a rental car, the process will be as follows:

• In advance of the rental period, you will receive an SMS from FrontGo/Rogaland Bilutleie with a link for card payment. You must pay via this link well in advance of us placing the key in the machine.
• A couple of hours before your rental period starts, you will receive a new SMS with a link to open Sharebox.
• When you are at the Sharebox locker, click on the link and enter the three-digit LocationID visible on the machine.
• A hatch will automatically open, and the car key will become accessible.
• Remember to close the hatch after you have taken out the key.

The main tenant (the one who booked and is on the contract) must normally be present at collection to sign the agreement and show identification. If not, the tenant must send us identification and state who will be the driver.

The actual handover usually goes quickly, about 5-10 minutes, if all the paperwork is ready and pre-authorisation on your payment card is arranged. We will send this to you the day before rental.

You must have a valid driving licence and a credit card for the deposit/payment. Please also bring your booking confirmation.

Yes, by arrangement, you can pick up your rental car at any time of the day. Please contact us to arrange this in advance.

Yes, by arrangement, you can return the rental car at any time of the day using our key drop box. Payment and identification must be arranged in advance.

Roadside assistance for technical faults is normally included. For self-inflicted incidents (e.g. running out of fuel, locked out of keys), charges may apply.

If it is necessary to return the vehicle before the agreed time, we are open to accommodating this with a short advance notice. This may also affect any discounts or agreements that have been made.

Yes, as a rule you can change your booking, depending on availability. Contact us as early as possible. The price may change.

You can cancel without a fee. When we give you this option, we hope you will be careful to cancel well in advance of the agreement starting.

Extra charges will be debited to the registered payment card 2-5 days after car drop-off. We need to wait a short while for tolls and ferries. You will receive an itemised statement.

The rental amount itself + 20% or a minimum of 2,000 kr will be reserved at the start of the rental period. This amount will then be blocked on your payment card. The hire charge and any additional costs will be debited 3–5 days after the car is returned. You will see that the blocked amount changes to the amount shown on the receipt sent to you.

Yes, a deposit is usually reserved on your debit or credit card upon collection.

The rental amount itself + 20% or a minimum of 2,000 kr is reserved at the start of the rental period.

The amount varies by car type and insurance. The rental amount and any additional costs will be charged 3-5 days after the car is returned. You will see that the reserved amount changes to the amount shown on your submitted receipt.

The price is usually based on the number of rental days and the car type. The number of included kilometres and the price for excess kilometres will be specified in the quote/agreement.

We accept most major debit and credit cards (Visa, Mastercard).

All our cars have an Autopass tag. Tolls are registered automatically and will be charged to your payment card or invoiced after the rental period.

One-way rentals must be agreed upon specifically in advance and may incur additional costs. Please contact us for options.

We offer rental of straps of various types, for both vans and lorries.

Yes, we rent out both standard sack trucks and pallet trucks.

Yes, we strongly recommend pre-ordering all optional extras to guarantee their availability for your vehicle collection.

Prices for optional extras vary. Please contact us for exact prices when ordering.

Yes, ferry charges are registered on the Autopass tag and are charged to your card 3-5 days after the car is delivered, once we have received the charge from the ferry company.

Yes, we offer hire of child seats in various sizes.

No, you don’t need to top up the tank before returning the vehicle. We’ll take care of this and will only charge you for the fuel we add, plus a 20 % surcharge based on the price at the nearest petrol station, with no additional service charge for the refuelling itself.

No, all our cars are non-smoking. A cleaning fee will be charged if the no-smoking policy is violated. This is because the next tenant may be allergic.

Normal driving on public roads or roads open to general traffic is permitted. Use on private/poor roads or roads where there is a risk of damage to the undercarriage or where it is not physically accessible to the car is not covered by the insurance. Check the rental conditions where other exceptions are described or ask us.

The tenant is fully responsible for all fines and fees incurred during the rental period. We will forward the claim to you, often with an additional administration fee. If an automatic speed camera fine is issued, you will be contacted by the police, and we are obliged to provide the tenant's name.

As a general rule, pets are not permitted due to allergies. Exceptions may be made by prior arrangement, and extra cleaning may be required. Please ask us in advance.

For passenger cars up to 9 seats, including the driver, and vans up to 19 m³, a standard Class B driving licence is sufficient. For larger lorries, a Class C1 driving licence is required. Minibuses with 10-17 seats require a Class D1 driving licence and a personal digital tachograph card for recording driving. D1 minibuses are equipped with an alcohol interlock; a mouthpiece can be provided upon request.

Yes, you can add extra drivers. There may be a fee per additional driver. All drivers must meet our age and driving licence requirements and must be registered on the rental agreement.

The number of included kilometres per day/week/month can be entered when calculating the price or booking a car on our website. The price for kilometres driven in excess is stated in the rental agreement or the quote. Ask us if you are unsure.

General age requirement: Minimum 23 years of age and held a driving licence for 2 years. If you are under 23 years of age, please contact us to see if we can find a solution.

All details on the rental terms can be found on our website. We are always available to answer questions and ensure you feel confident throughout the entire rental process.

If damage occurs due to negligence or breach of the rental terms, we would like to have a discussion to find a solution. In some cases, the tenant may have to cover a larger portion of the damages.

Besides the agreed rental price, there may be costs associated with tolls, ferries, photo-registered parking, refuelling or charging not being completed, and if more km are driven than what is included in the agreed price. We offer simple handling of these by deducting these costs from the extra amount reserved on your payment card before you collect your rental car.

The tenant is responsible for ensuring that the vehicle is in good condition during the rental period and for responding to any warnings that may arise during the rental, such as refilling oil, coolant, AdBlue, and checking tyre pressure, or any service warnings. If you are unsure about maintenance, you can always contact us for guidance and assistance.

If there are costs incurred for oil or for example windscreen wipers, we will of course cover this. Remember to bring the receipt with you.

We understand that plans can change, and in the event of a delay, we ask that you inform us in advance. There may be a new reservation for the car and we want to avoid the next customer having to wait and perhaps not reach their destination on time. We offer flexibility, but we must inform you that if there is a new reservation for the car, it is not always possible to extend the rental. Delays can affect discounts and agreements, and may also incur additional costs.

The tenant is responsible for the vehicle during the rental period. Any damage that occurs, including vandalism or theft, will be documented and assessed. We take pictures of the car between each rental and encourage our customers to do the same. This ensures that if any errors occur during the damage inspection, we can clarify them by reviewing the photographic documentation. We always strive to be quick with damage inspections, usually within 48 hours of the vehicle being returned, for a simple and fast follow-up. Any damages will be assessed by an independent workshop.

The rental period is specified in the contract and agreed in advance. The vehicle must be returned within the agreed time. To ensure a smooth process, we can offer flexibility regarding any changes to the rental period. If you wish to extend the rental period, this can be agreed with us during the rental period, but we will need to check if this is possible in light of the next booking for the car.

No, the car insurance does not cover personal belongings. We recommend checking your private travel insurance.

Damage due to misfuelling is generally not covered by standard insurance, and the renter will be liable for the costs. Please be extra careful, especially with vans which often use diesel.

Standard insurance typically does not cover damage to tyres, rims, or glass unless it's part of a larger comprehensive claim. Separate insurance for this can often be purchased as an add-on.

The excess varies depending on the car type. The excess is specified when you book the car and you can choose to pay a little extra for a reduced excess. This is always specified when you sign the rental agreement.

Yes, we usually offer excess reduction for an additional charge. Please ask us about this at the time of booking or collection for details and prices.

The standard rental price includes liability insurance and comprehensive insurance with an excess. More information about the cover can be found in our rental conditions.